Q: What is the meaning of my synchronization, or sync button in Salesmapp?
A: In the left bottom of Salesmapp, there’s a button that shows a date with two arrows in a circle and under that a time. This is the "sync button". This button indicates the last moment your Salesmapp data has been synchronized with the central servers. Data that is registrered in Salesmapp, will be synchronized to Data Outlet and vice versa.
The icon can indicate multiple things:
- Sync button blue = all data has been synchronized
- Sync button yellow = data has not syncchronized for more than 15 minutes and less than one day
- Sync button red = data has not been syncchronized for more than one day
- Sync button blue + red exclamation mark = synchronization has failed
You can press on the button to synchronize your data. If the sync button then still indicates the synchronization failed; Please follow the procedure described here.